Shipping Policy
The LUCA landing page serves as an empowering digital hub for female cyclists, blending a high-performance apparel brand with a mission to build a supportive, inclusive community. Guided by the mantra "Own Your Freedom, Own Your Ride," the page is designed to inspire women of all experience levels—from absolute "newbies" to Ironman champions—to find confidence on the bike and a genuine connection with fellow riders.
A Community-First Philosophy
At its core, the page advocates for a "sisterhood" where women view each other as teammates rather than rivals.
-
Connection & Kindness: Letters from the founder, Luca, emphasize the importance of choosing kindness in a digital world and the power of "holding space" for one another’s success.
-
Inclusive Events: The community comes alive through high-octane LUCA x PSYCLE spin classes, collaborative International Women’s Day events, and social gatherings like Galentine’s Girls Night.
-
Future Horizons: Beyond weekly local rides, the brand is dreaming big for 2025 with plans for international cycling trips and a dedicated "supper club".
Expert Wellness & Training
The page provides professional resources to help women optimize their physical performance and mental focus.
-
Science-Backed Recovery: It introduces the "4 R’s" framework—Rehydrate, Refuel, Repair, and Rest—to maximize post-exercise adaptation and fitness.
-
Active Nutrition: Readers can find functional tips on pre-ride fueling and nutritious recovery recipes, such as the Cinnamon Protein Power Balls.
-
Outdoor Benefits: Articles highlight the mental and physical advantages of outdoor exercise, including natural Vitamin D absorption and nature’s role as a powerful mood booster.
Safety & Practical Mastery
Recognizing that confidence stems from preparation, the platform offers detailed guides for navigating the road securely.
-
Safety Guides: A comprehensive 18-point safety checklist covers everything from route planning to utilizing social cycling networks for group support.
-
Visibility Expertise: Specialist articles provide technical advice on choosing bike lights with appropriate lumen counts (200-500 for front, 20-100 for rear).
-
Training for Beginners: Practical advice helps new riders master the basics, such as gear selection, obtaining a proper bike fit, and building endurance gradually.
Designed-for-Women Apparel
The brand showcases technical gear that is thoughtfully designed for female physiology.
-
Technical Collections: Featured edits like the AW 24/25 "Honey Collection" include premium windproof jackets and sustainable base layers.
-
Fit & Function: A specialized Fit Guide ensures riders choose jerseys, bibs, and jackets that offer comfort and performance without restricting movement.
-
Customer Service: The page details clear policies for UK-wide shipping, tracking, and a 30-day return window to ensure a seamless shopping experience.
Shipping Costs:
We offer free standard shipping on orders over £75 within the UK. For orders under £75, a flat rate of £4.99 applies.
Shipping Methods and Delivery Times:
We use Royal Mail Tracked 24h for all orders to ensure fast and reliable delivery.
Handling Time:
Orders placed before 3:30pm are sent out on the same day. Orders placed after this time will be handled and shipped the following working day.
Shipping Destinations:
Currently, we ship UK-wide only. Additional regions will be added in the near future.
Order Tracking:
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on the Royal Mail website.
Return Policy:
You can return your order within 30 days for a full refund or exchange. Just fill out our online return form, and we'll take care of the rest. Please ensure that the item is in its original, unused condition with all original packaging and labels intact. We reserve the right to refuse refunds for returned items that are not in saleable condition. Your satisfaction is our top priority.
Contact Us:
If you have any questions about our shipping policy, please contact us at hello@rideluca.com or call us at +44 7864 996689.